Job Description
Are you looking for a rewarding career in the hospitality industry? Premier Hospitality Management is seeking a dedicated Front Desk Agent to join our team in Philadelphia, PA.
We understand that starting a new career can be daunting, which is why we offer weekly pay and comprehensive on-the-job training. Our team is passionate about providing exceptional guest experiences, and we are looking for individuals who share this enthusiasm.
Join us and enjoy a modern work environment, career advancement opportunities, and the satisfaction of being the face of our brand.
Responsibilities
- Check guests in and out efficiently using the property management system.
- Answer and direct incoming phone calls and emails to the appropriate departments.
- Process payments accurately and manage cash deposits.
- Maintain the cleanliness and professional appearance of the front desk area and lobby.
- Assist guests with check-out procedures, local recommendations, and special requests.
- Resolve guest complaints and inquiries in a timely and professional manner.
- Collaborate with housekeeping and maintenance staff to ensure room readiness.
Qualifications
- High school diploma or GED is required.
- No prior experience necessary; we train all new hires.
- Basic computer literacy and typing skills are preferred.
- Strong interpersonal and communication skills.
- Ability to stand for long periods and lift moderate luggage.
- Flexibility to work varying shifts, including weekends and holidays.