Job Description
Are you a welcoming face with a passion for creating memorable guest experiences? The Grand Portland Hotel is seeking a dynamic and professional Front Desk Agent to join our award-winning team. We pride ourselves on our upscale service standards and are looking for someone who thrives in a fast-paced environment.
In this role, you will be the first point of contact for our guests, ensuring their stay is seamless from arrival to departure. We offer weekly pay to ensure our staff are rewarded for their hard work every week. If you have a knack for hospitality and a positive attitude, we want to meet you.
Why join us?
- Competitive hourly wage ($18.00 - $22.00)
- Weekly paychecks
- Opportunities for career growth within the hospitality industry
- Employee discounts on dining and amenities
Responsibilities
- Greet guests warmly upon arrival and ensure a smooth check-in and check-out process.
- Manage hotel reservations and room assignments with accuracy.
- Answer incoming calls and respond to guest inquiries via email or chat promptly.
- Handle guest complaints or requests with empathy and efficiency to resolve issues.
- Process payments and handle cash transactions accurately.
- Maintain the cleanliness and organization of the front desk area.
- Assist in coordinating with housekeeping and maintenance teams to ensure guest room readiness.
Qualifications
- High school diploma or equivalent required; hospitality certification is a plus.
- Previous experience as a Front Desk Agent, Receptionist, or in customer service is preferred.
- Strong communication and interpersonal skills.
- Proficiency in hotel management software and Microsoft Office Suite.
- Ability to work flexible shifts, including weekends and holidays.
- Professional appearance and demeanor at all times.