Job Description
Welcome to The Sterling Portland Hotel, where hospitality meets opportunity. We are currently seeking a dynamic and professional Front Desk Agent to join our award-winning team. If you are looking for a stable career in the hospitality industry with the convenience of weekly pay, this is the perfect role for you.
As the first point of contact for our guests, you will create memorable experiences that keep travelers returning to Portland. We pride ourselves on our modern amenities, upscale atmosphere, and a supportive work environment.
Why Join Us?
- Weekly Paychecks: Get paid every week, not every two weeks.
- Competitive Benefits: Medical, dental, and vision insurance available.
- Growth Opportunities: Clear pathways to Assistant Manager and Hotel Manager roles.
Take the next step in your career and apply today!
Responsibilities
- Warmly greet and welcome guests upon arrival, ensuring a smooth check-in and check-out process.
- Manage and accurately process reservations, room changes, and special requests via phone and email.
- Resolve guest inquiries, complaints, and issues promptly and professionally to ensure high satisfaction levels.
- Monitor the front desk area and lobby to maintain a clean, organized, and welcoming environment.
- Cash handling and processing of guest payments, including credit cards and room charges.
- Collaborate with housekeeping and maintenance teams to ensure room readiness and guest comfort.
- Answer multi-line phone systems and route calls to the appropriate departments efficiently.
Qualifications
- High school diploma or GED required; hospitality or customer service experience is a plus.
- Previous experience in a hotel front desk, reception, or customer service role preferred.
- Proficient in computer usage, specifically Property Management Systems (PMS) like Opera or similar.
- Excellent verbal communication and interpersonal skills with a friendly demeanor.
- Ability to work flexible shifts, including weekends, holidays, and evenings.
- Strong attention to detail and problem-solving abilities.
- Valid driver's license and a professional appearance are required.