Job Description
Join Seattle's premier luxury hotel as a Front Desk Agent and experience the pinnacle of hospitality! We're seeking charismatic professionals to deliver exceptional guest experiences with our industry-leading weekly pay schedule. Enjoy competitive compensation, comprehensive benefits, and career growth in a vibrant downtown location. Be the first face of our renowned brand and create memorable stays for international travelers and business professionals alike.
Responsibilities
- Manage seamless check-in/check-out processes for 50+ daily guests
- Handle reservations, billing inquiries, and room upgrades with precision
- Resolve guest concerns using our 5-star service protocols
- Coordinate with housekeeping and maintenance teams
- Process payments using Opera PMS and POS systems
- Execute upselling strategies for premium rooms and amenities
- Maintain accurate guest records and security protocols
Qualifications
- 2+ years luxury hotel front desk experience required
- Proficiency in Opera PMS or similar property management systems
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- Valid Washington State Food Handler's Card (or willing to obtain)
- Basic knowledge of Seattle attractions and transportation
- Ability to stand for 8+ hours with frequent walking
- High school diploma or equivalent (hospitality degree preferred)