Job Description
Join our award-winning team as a Front Desk Agent and experience the excitement of Kansas City's hospitality scene! We're seeking dynamic professionals to deliver exceptional guest experiences with weekly pay and flexible shift schedules. Enjoy competitive compensation, comprehensive benefits, and opportunities for growth in a vibrant downtown location.
At Grand Hospitality Group, we value your dedication and reward it with consistent weekly paychecks and a supportive work environment. If you thrive in fast-paced settings and take pride in creating memorable guest interactions, this is your chance to shine in one of KC's premier destinations.
Responsibilities
- Efficiently manage guest check-in/check-out processes using PMS systems
- Handle reservations, billing inquiries, and payment processing
- Resolve guest concerns with professionalism and empathy
- Coordinate with housekeeping and maintenance teams for seamless operations
- Maintain accurate records and documentation
- Assist with concierge services and local recommendations
- Uphold brand standards through exceptional service delivery
Qualifications
- 1+ years hospitality or customer service experience
- Proficiency in hotel management software (Opera, etc.)
- Strong communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- Cash handling and basic accounting knowledge
- High school diploma or equivalent
- Valid driver's license preferred
- Basic first aid/CPR certification a plus