Job Description
Join our dynamic hospitality team as a Front Desk Agent in Baltimore, MD! We're offering competitive weekly pay and flexible shift work for motivated professionals. Perfect for career-driven individuals seeking stability in the heart of Maryland's vibrant tourism scene. Enjoy direct deposit every week and comprehensive benefits including health insurance and paid time off. Our client properties are located in prime Baltimore locations and Northern Virginia, offering diverse opportunities across luxury hotels and boutique resorts.
Responsibilities
- Manage guest check-in/check-out processes with precision and warmth
- Handle reservations, room assignments, and billing inquiries
- Resolve guest concerns promptly using exceptional communication skills
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for seamless operations
- Utilize property management systems efficiently
- Uphold brand standards and safety protocols
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency in property management systems (Opera, FOSSE)
- Strong cash handling and reconciliation abilities
- Flexible availability including nights, weekends, and holidays
- Excellent problem-solving and conflict resolution skills
- Professional appearance and polished communication style
- Ability to stand for extended periods and lift 25 lbs
- Valid driver's license preferred for Virginia locations