Job Description
Join our dynamic team at the heart of Manhattan! We're seeking enthusiastic Front Desk Agents with weekly pay and flexible shift schedules. Be the first point of contact for high-profile guests in a luxury hotel environment. Enjoy competitive compensation, growth opportunities, and a vibrant workplace culture in the city that never sleeps.
Responsibilities
- Manage guest check-ins/checkouts with precision and warmth
- Handle reservation inquiries and modify bookings using Opera PMS
- Resolve guest complaints promptly and escalate complex issues
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Uphold brand standards through exceptional service delivery
Qualifications
- 1+ years hotel front desk or customer service experience
- Proficiency in property management systems (Opera preferred)
- Strong communication and conflict resolution skills
- Ability to work flexible shifts (nights, weekends, holidays)
- High school diploma or equivalent
- Basic knowledge of NYC attractions and transportation