Job Description
Join our dynamic team at Grand Hospitality Group as a Front Desk Agent and enjoy the stability of weekly pay! We're seeking energetic professionals to manage our high-traffic lobby operations in Charlotte, NC. This shift-based role offers competitive compensation, comprehensive benefits, and opportunities for career growth within our award-winning hospitality chain.
As a key ambassador of our brand, you'll deliver exceptional guest experiences while handling check-ins, reservations, and inquiries. Our supportive environment includes paid training, flexible scheduling, and recognition programs for top performers.
Responsibilities
- Manage seamless guest check-in/check-out processes with speed and accuracy
- Handle reservation inquiries, modifications, and cancellations via phone/digital channels
- Process payments and maintain secure financial transaction records
- Coordinate with housekeeping and maintenance teams for guest requests
- Uphold brand standards through professional communication and problem-solving
- Utilize property management systems (Opera, etc.) for daily operations
- Assist with emergency procedures and security protocols
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years experience in customer service or hotel operations
- Exceptional communication and conflict resolution skills
- Proficiency with reservation systems and basic office software
- Ability to work flexible shifts (nights, weekends, holidays)
- Strong attention to detail and multitasking abilities
- Basic math skills for cash handling
- Valid North Carolina driver's license if required for errands