Job Description
Join our award-winning team at the luxurious Oceanview Resort & Spa in Jacksonville, FL! We're seeking a dynamic Hotel Front Desk Agent to deliver exceptional guest experiences in our vibrant hospitality environment. This immediate hire opportunity offers competitive pay, benefits, and career growth in one of Florida's most exciting destinations. If you're passionate about service excellence and thrive in fast-paced settings, apply now to start your journey with us!
Responsibilities
- Manage guest check-in/check-out procedures efficiently using hotel management systems
- Handle guest inquiries, complaints, and special requests with professionalism
- Process reservations, room assignments, and payment transactions accurately
- Coordinate with housekeeping and maintenance departments for seamless operations
- Upsell hotel amenities, dining options, and local attractions to enhance guest stays
- Maintain detailed records of guest interactions and preferences
Qualifications
- Minimum 1 year of front desk or customer service experience in hospitality
- Proficiency in hotel management software (Opera, Fidelio, or similar)
- Exceptional communication and conflict resolution skills
- Ability to multitask effectively in high-pressure situations
- Valid Florida driver's license (for occasional errands)
- Flexible availability including nights, weekends, and holidays
- High school diploma or equivalent required