Job Description
Join our award-winning team at Grand Charlotte Hotel and deliver exceptional guest experiences during our busiest weekend shifts! We're seeking passionate hospitality professionals to create memorable stays for visitors exploring the Queen City. Enjoy competitive pay, flexible scheduling, and a vibrant work environment in the heart of Charlotte's dynamic uptown district. Perfect for students, second-job seekers, or hospitality enthusiasts looking to showcase their skills on weekends!
Responsibilities
- Provide exceptional guest service during check-in, check-out, and throughout guest stays
- Manage front desk operations including reservations, billing inquiries, and room assignments
- Coordinate with housekeeping and maintenance teams to ensure guest room standards
- Handle guest requests promptly and resolve issues with professionalism
- Maintain accurate records of transactions and guest preferences
- Assist with valet parking and guest transportation coordination
- Collaborate with food & beverage staff for seamless guest experiences
Qualifications
- Previous hotel or hospitality experience preferred
- Strong communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency and reservation system knowledge
- Flexibility to work weekends and holidays
- Attention to detail and problem-solving abilities
- Valid North Carolina driver's license (if valet duties required)
- Positive attitude and commitment to guest satisfaction