Job Description
Join our dynamic team as a Front Desk Agent at Pacific Hospitality Group, where your dedication to guest service is rewarded with weekly pay and flexible shift schedules. Located in the heart of Los Angeles, our boutique hotel offers a vibrant work environment with growth opportunities in the hospitality industry. As the first point of contact, you'll create memorable experiences for our international guests while enjoying competitive compensation and a supportive team culture.
Responsibilities
- Efficiently manage guest check-in/check-out processes using PMS software
- Handle reservation inquiries, modifications, and confirmations
- Process cash/credit transactions with 100% accuracy
- Resolve guest concerns promptly and escalate complex issues to management
- Maintain organized front desk area and lobby appearance
- Coordinate with housekeeping and maintenance teams for guest requests
- Execute daily cash reconciliation and shift reporting
Qualifications
- High school diploma or equivalent required
- Minimum 1 year customer service experience in hospitality
- Proficiency with hotel management systems (e.g., Opera, Cloudbeds)
- Flexible availability to work evenings, weekends, and holidays
- Exceptional communication and problem-solving skills
- Ability to multitask in fast-paced environments
- Basic math skills for cash handling
- Valid CA driver's license preferred