Job Description
Join our dynamic team at Grand Hospitality Group as a Front Desk Agent in Albuquerque! Enjoy weekly pay, flexible shift schedules, and a supportive work environment where your customer service skills shine. We're seeking energetic professionals to deliver exceptional guest experiences at our premium downtown hotel. With competitive hourly wages and opportunities for growth, this role is perfect for hospitality enthusiasts ready to make an impact.
Responsibilities
- Check in/out guests efficiently while maintaining accurate reservation records
- Process payments and manage cash handling procedures
- Respond to guest inquiries and resolve issues with professionalism
- Coordinate with housekeeping and maintenance teams for seamless operations
- Operate hotel management systems (PMS) and communication tools
- Uphold brand standards and safety protocols at all times
Qualifications
- Previous front desk or customer service experience preferred
- Strong communication and interpersonal skills
- Ability to work flexible shifts, nights, weekends, and holidays
- Proficiency in hotel management software (e.g., Opera, Cloudbeds)
- Basic cash handling and math aptitude
- High school diploma or equivalent required
- Valid New Mexico driver's license (if applicable)