Job Description
Join our award-winning team as a Front Desk Agent at Grand Hospitality Group! We're seeking energetic professionals to deliver exceptional guest experiences in our Philadelphia location. Enjoy weekly pay, flexible shift schedules, and opportunities for career growth in a dynamic hospitality environment. If you're passionate about customer service and thrive in fast-paced settings, apply today!
Responsibilities
- Check in/out guests efficiently while maintaining accuracy in reservation systems
- Handle guest inquiries with professionalism and resolve complaints promptly
- Process payments and manage cash drawer operations
- Coordinate with housekeeping and maintenance departments for guest requests
- Perform nightly audits and generate daily reports
- Uphold brand standards through consistent service delivery
- Assist with overflow tasks during peak hours
Qualifications
- High school diploma or equivalent required
- 1+ years customer service or hospitality experience preferred
- Proficient in property management systems (e.g., Opera, Amadeus)
- Strong communication and conflict resolution skills
- Ability to work flexible shifts (nights, weekends, holidays)
- Basic math and cash handling accuracy
- Valid Pennsylvania driver's license (if required for errands)
- Positive attitude with problem-solving mindset