Job Description
Join our award-winning team at Harborview Hospitality Group as a Front Desk Agent! We're seeking enthusiastic individuals with no prior experience to deliver exceptional guest experiences during weekend shifts. This is your gateway to the hospitality industry with comprehensive training provided. Our Tampa waterfront location offers a vibrant work environment where you'll master check-in/out procedures, manage reservations, and resolve guest inquiries with professionalism. If you're a people person with a passion for service, apply today to start your career journey!
Responsibilities
- Efficiently manage guest check-in/check-out processes using hotel systems
- Handle phone inquiries and reservations with exceptional customer service
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments for guest requests
- Resolve guest concerns promptly and escalate complex issues appropriately
- Maintain a clean, organized front desk and lobby area
- Assist with local area information and recommendations for guests
Qualifications
- No prior experience required - we provide full training!
- High school diploma or equivalent (GED accepted)
- Strong communication and interpersonal skills
- Basic computer proficiency (typing and navigation)
- Ability to work weekends, holidays, and flexible hours
- Detail-oriented with organizational abilities
- Positive attitude and problem-solving mindset
- Valid Florida driver's license (for occasional errands)