Job Description
Launch your hospitality career at Grand Hotel Oakland! We're seeking energetic Guest Services Representatives to deliver exceptional guest experiences. No prior experience required – we provide comprehensive training to develop your skills in front desk operations, reservation management, and guest relations. Join our diverse team in the heart of Oakland's vibrant downtown and grow with us.
Responsibilities
- Manage guest check-in/check-out processes efficiently
- Handle reservation inquiries and modifications
- Address guest concerns with prompt solutions
- Process payments and maintain accurate records
- Collaborate with housekeeping and maintenance teams
- Uphold brand standards for cleanliness and safety
- Participate in daily briefings and team meetings
Qualifications
- High school diploma or equivalent
- Excellent communication and interpersonal skills
- Basic computer proficiency
- Ability to multitask in a fast-paced environment
- Positive attitude and customer service mindset
- Flexibility to work weekends and holidays
- Willingness to learn hotel operations systems