Job Description
Welcome to a career where every day is a new adventure. At Pacific Coast Resorts, we pride ourselves on delivering exceptional guest experiences in the heart of Southern California. We are currently seeking a dedicated Front Desk Agent to join our dynamic team. Enjoy the benefits of competitive pay, weekly paychecks, and a supportive work environment that values your hard work.
As a Front Desk Agent, you are the face of our brand. You will ensure our guests feel welcomed, valued, and attended to from the moment they arrive until they depart. If you thrive in a fast-paced environment and are looking for a role that offers stability and growth, we want to hear from you.
Responsibilities
- Check guests in and out efficiently while ensuring all registration requirements are met.
- Handle guest inquiries, complaints, and requests with a focus on problem-solving and hospitality.
- Manage phone calls and emails professionally, directing messages to the appropriate department.
- Process payments accurately and maintain a clean, organized front desk area.
- Assist with luggage handling and valet coordination when necessary.
- Enforce hotel safety and security protocols to ensure a secure environment for all guests.
Qualifications
- High school diploma or GED equivalent required.
- Previous experience in hospitality, front desk operations, or customer service is preferred.
- Strong computer literacy and ability to navigate Property Management Systems (PMS).
- Excellent verbal communication and interpersonal skills.
- Ability to work flexible shifts, including nights, weekends, and holidays.
- Must be able to stand for extended periods and lift light objects.