Job Description
Welcome to Austin Premier Hotel Group, where hospitality meets innovation. We are currently seeking a dynamic and detail-oriented Front Desk Agent to join our award-winning team. If you are looking for weekly pay and a supportive environment, this is your opportunity to shine.
As the face of our brand, you will ensure our guests receive a warm welcome from the moment they arrive. We value reliability and excellent communication skills.
Responsibilities
- Check guests in and out efficiently using our Property Management System (PMS).
- Manage incoming calls, emails, and reservations with a professional demeanor.
- Maintain the front desk area to ensure a clean and welcoming atmosphere.
- Handle cash handling and credit card transactions accurately.
- Assist guests with inquiries regarding local attractions, dining, and services.
- Resolve guest complaints or issues promptly to ensure high satisfaction.
- Collaborate with housekeeping and maintenance teams to ensure room readiness.
Qualifications
- High school diploma or GED required.
- Previous experience in hospitality or front desk operations is preferred.
- Strong computer proficiency, including Microsoft Office and PMS software.
- Excellent verbal and written communication skills.
- Ability to stand for extended periods and lift up to 25 lbs.
- Flexibility to work varying shifts, including weekends and holidays.
- A friendly, outgoing, and service-oriented attitude.