Job Description
Join our award-winning downtown Chicago hotel as a Front Desk Agent and experience the perfect blend of hospitality excellence and financial stability! We offer competitive weekly pay with consistent shift schedules, ensuring you can plan your life with confidence. As the first point of contact for our international guests, you'll deliver exceptional service while enjoying a supportive team environment and comprehensive benefits package. This role is ideal for detail-oriented professionals who thrive in fast-paced settings and value work-life balance through predictable weekly earnings.
Responsibilities
- Check-in/out guests efficiently while maintaining accuracy in reservation systems
- Manage room assignments, billing inquiries, and payment processing
- Coordinate with housekeeping, maintenance, and security teams
- Handle guest requests and resolve complaints with professionalism
- Operate property management software (Opera, Fidelio) and POS systems
- Upsell hotel amenities and services to enhance guest experience
- Maintain security protocols and guest confidentiality standards
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency in English; bilingual (Spanish) preferred
- Ability to work flexible shifts including nights, weekends, holidays
- Strong problem-solving and conflict resolution skills
- Basic knowledge of hotel operations and reservation systems
- Professional appearance and excellent communication abilities
- High school diploma or equivalent; hospitality certification a plus