Job Description
Join our dynamic hospitality team as a Front Desk Agent at Grand Hotel Detroit! We're seeking energetic professionals to deliver exceptional guest experiences in a fast-paced environment. Enjoy weekly pay, flexible shift schedules, and opportunities for career growth. Your role will be the cornerstone of our guest's first impression, ensuring seamless check-ins, personalized service, and memorable stays. We provide comprehensive training, competitive benefits, and a supportive workplace culture where your contributions are valued.
Responsibilities
- Manage guest check-in/check-out processes with accuracy and efficiency
- Handle guest inquiries, resolve issues promptly, and provide local recommendations
- Process payments, manage reservations, and maintain guest records
- Coordinate with housekeeping and maintenance teams for guest requests
- Operate property management systems and maintain accurate documentation
- Uphold brand standards and ensure lobby area presentation excellence
Qualifications
- Previous front desk or customer service experience preferred
- Strong communication and interpersonal skills
- Ability to work flexible shifts, weekends, and holidays
- Proficiency with hotel management software (e.g., Opera, Amadeus)
- Problem-solving abilities and attention to detail
- High school diploma or equivalent; hospitality degree a plus