Job Description
Are you a friendly, professional individual looking for a rewarding career in customer service? Apex Hospitality Group is seeking a dedicated Front Desk Agent to join our team in Jacksonville, FL.
We pride ourselves on delivering exceptional guest experiences and offer a dynamic work environment with weekly pay and flexible shift work options. If you are reliable, detail-oriented, and ready to make a great first impression, we want to hear from you!
Why Join Us?
- Weekly Paychecks: Get paid every week for your hard work.
- Flexible Scheduling: Choose shifts that fit your lifestyle.
- Professional Development: Opportunities to grow within the hospitality industry.
- Modern Workplace: A supportive and inclusive team culture.
Responsibilities
- Greets guests warmly upon arrival and departure, ensuring a welcoming and professional atmosphere.
- Manages the front desk operations, including check-in, check-out, and room assignment processes.
- Answers incoming calls and emails promptly, answering inquiries and resolving issues efficiently.
- Processes payments and balances the cash drawer accurately at the end of every shift.
- Maintains the cleanliness and organization of the front lobby and public areas.
- Handles guest requests, complaints, and special arrangements with a focus on customer satisfaction.
- Assists with administrative tasks such as filing, data entry, and inventory management.
Qualifications
- High school diploma or GED required; previous hospitality experience is a plus.
- Excellent verbal communication and interpersonal skills.
- Proficiency in MS Office and standard hotel management software (e.g., Opera, Micros).
- Ability to work a flexible schedule, including weekends, nights, and holidays.
- Strong attention to detail and problem-solving abilities.
- Professional appearance and demeanor at all times.