Job Description
We are seeking a dynamic and professional Front Desk Agent to join our growing team in Jacksonville, FL. If you are looking for weekly pay and a flexible schedule, this is the perfect opportunity for you. Our company values excellence in customer service and offers a supportive environment for career growth. While our primary base is Jacksonville, we support careers in nearby Georgia regions.
As the first point of contact for our guests, you will play a crucial role in creating a welcoming atmosphere. We offer a competitive benefits package, including health insurance, paid time off, and employee discounts.
Why Join Us?
- Weekly Paychecks
- Flexible Shift Work Options
- Professional Development Opportunities
- Supportive Team Environment
Responsibilities
- Manage daily front desk operations, including check-ins, check-outs, and lobby management.
- Answer and direct phone calls and emails professionally, maintaining a high standard of communication.
- Handle guest inquiries and resolve complaints with a focus on guest satisfaction and retention.
- Manage payments, process credit card transactions, and process reservations accurately using hotel software.
- Maintain a clean and welcoming lobby environment, ensuring the facility is well-presented at all times.
- Coordinate with housekeeping, maintenance, and other departments to ensure seamless guest experiences.
- Assist in administrative duties such as filing, data entry, and inventory management.
Qualifications
- High school diploma or equivalent required; post-secondary education in hospitality is a plus.
- Previous experience in a front desk, reception, or hospitality role is preferred.
- Proficiency in MS Office suite and reservation management software.
- Strong communication and interpersonal skills with a friendly and approachable demeanor.
- Ability to work flexible shifts, including nights, weekends, and holidays.
- Must possess a valid driver's license and be willing to work in various locations including Jacksonville and Georgia areas.