Job Description
We are seeking a dedicated Front Desk Agent to join our prestigious team in the heart of New York City. In this pivotal role, you will be the first point of contact for our guests, ensuring a warm welcome and professional service that sets the tone for their stay. We are proud to offer a weekly pay structure, ensuring your hard work is rewarded promptly every week.
At Apex Hospitality Solutions, we value professionalism, reliability, and a passion for guest service. If you thrive in a fast-paced environment and are looking for shift work opportunities that offer flexibility and growth, we want to hear from you.
Responsibilities
- Oversee the front desk operations, including efficient check-ins, check-outs, and luggage handling with a focus on speed and accuracy.
- Answer incoming phone calls and manage correspondence with a professional, welcoming tone to represent the brand image.
- Handle guest inquiries, requests, and resolve complaints swiftly to ensure 5-star satisfaction and loyalty.
- Monitor building security and access control protocols strictly to maintain a safe environment.
- Process payments and manage credit card transactions securely and accurately.
- Maintain a clean, organized, and inviting reception area at all times.
Qualifications
- High school diploma or equivalent required; prior hospitality experience is a plus.
- Proficiency in Microsoft Office Suite and Property Management Systems (PMS) such as Opera or Front Desk.
- Strong interpersonal and communication skills with the ability to interact with diverse guests.
- Ability to work flexible shifts, including nights, weekends, and holidays as required.
- Professional appearance and a positive, service-oriented attitude.