Job Description
Join our award-winning hospitality team at Grand Plaza Hotel! We're seeking dynamic Night Shift Front Desk Agents to deliver exceptional guest experiences during our peak hours. As the first point of contact, you'll embody our commitment to luxury service while managing check-ins, resolving inquiries, and ensuring seamless operations overnight. Enjoy competitive pay, comprehensive benefits, and a supportive work environment designed for career growth.
Responsibilities
- Efficiently manage guest check-in/check-out processes using PMS systems
- Handle guest inquiries with professionalism and problem-solving expertise
- Coordinate with housekeeping, security, and maintenance teams
- Process payments and manage cash drawer reconciliation
- Execute emergency response procedures for overnight incidents
- Upsell hotel amenities and services to enhance guest experiences
- Maintain accurate guest records and reservation data
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency with Opera, Fidelio, or similar PMS software
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Valid Nebraska driver's license preferred
- Flexible availability including weekends and holidays
- Basic knowledge of local attractions and services
- High school diploma or equivalent required