Job Description
Join our award-winning team at Grand Bay Resort as a Front Desk Agent and unlock your career potential! We're seeking passionate hospitality professionals to deliver exceptional guest experiences while enjoying weekly paychecks. As the first point of contact, you'll create memorable moments for our discerning clientele in our luxury waterfront property. We offer competitive wages, comprehensive benefits, and a vibrant work culture that celebrates excellence. Ready to grow your career while making an impact? Apply today!
Responsibilities
- Provide exceptional guest check-in/check-out experiences using our property management system
- Manage room reservations, inquiries, and special requests with precision
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for seamless operations
- Handle guest complaints with professionalism and resolution-focused solutions
- Perform nightly audits and report generation for management review
- Uphold brand standards through consistent service excellence
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency with Opera or similar property management systems
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including nights/weekends
- Valid Florida driver's license (for airport shuttle duties)
- Basic knowledge of local attractions and transportation
- High school diploma or equivalent required
- Fluency in English and Spanish preferred