Job Description
Join our prestigious luxury hotel in the heart of Manhattan! We're seeking dynamic Part-Time Front Desk Agents to deliver exceptional guest experiences. This role offers flexible scheduling while working in a vibrant, high-end hospitality environment. Perfect for students, career-changers, or hospitality professionals seeking work-life balance.
Enjoy competitive hourly rates, complimentary meals during shifts, and opportunities for advancement within our award-winning hotel group. Our team thrives on professionalism and genuine hospitality – if you're passionate about creating memorable moments, we want you!
Responsibilities
- Check in/out guests efficiently using Opera PMS system
- Handle guest inquiries with exceptional service and problem-solving skills
- Process payments and manage cash drawer operations
- Coordinate with housekeeping and maintenance departments
- Upsell hotel amenities and services (spa, dining, events)
- Maintain accurate guest records and reservation details
- Execute emergency procedures with calm professionalism
Qualifications
- Previous hotel or customer service experience preferred
- Strong communication and conflict resolution abilities
- Basic computer literacy and POS system familiarity
- Flexible availability including evenings, weekends, and holidays
- Ability to stand for extended periods and lift 25 lbs
- Valid NY state driver's license (for valet parking duties)
- Professional appearance and polished demeanor