Job Description
Welcome to Grand Horizon Hospitality, where we are dedicated to providing exceptional service and memorable experiences. We are currently seeking a highly motivated and professional Front Desk Agent to join our dynamic team in Tampa, FL.
In this pivotal role, you will serve as the first point of contact for our guests, ensuring a warm welcome and seamless check-in/check-out experience. We pride ourselves on our weekly pay structure, comprehensive benefits package, and a supportive work environment.
Why Join Us?
- Weekly Paychecks for your hard work.
- Health, Dental, and Vision Insurance.
- Employee Discount on Hotel Stays and Dining.
- Career Advancement Opportunities.
- Modern, air-conditioned work environment.
Take the next step in your hospitality career with us today.
Responsibilities
- Manage efficient and accurate guest check-in and check-out procedures using hotel management software.
- Respond to all guest inquiries, complaints, and requests promptly via phone, email, and in-person.
- Process payments, handle credit card transactions, and balance daily financial reports.
- Maintain a clean, organized, and welcoming front desk area and lobby environment.
- Assist guests with luggage, transportation arrangements, and local recommendations.
- Collaborate with housekeeping and maintenance teams to ensure room readiness and quality standards.
- Adhere to all safety protocols and hotel policies at all times.
Qualifications
- Previous experience in hospitality, front desk operations, or customer service is preferred.
- Strong verbal communication and interpersonal skills with a friendly demeanor.
- Proficiency in Microsoft Office Suite and hotel PMS systems (e.g., Opera, StayNTouch).
- Ability to work flexible shifts, including nights, weekends, and holidays.
- High school diploma or GED required.
- Ability to stand for extended periods and lift moderate weights (up to 25 lbs).
- Fluency in a second language is a plus.