Job Description
Join our award-winning hospitality team at Grand Hotel Tucson as a Front Desk Agent! We're seeking passionate professionals to deliver exceptional guest experiences with weekly pay options. Enjoy competitive compensation, comprehensive benefits, and a vibrant downtown location. Perfect for career-driven individuals seeking stability in the hospitality industry.
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Manage reservations and room assignments with precision
- Resolve guest inquiries and complaints with professionalism
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance departments
- Upsell hotel amenities and services to enhance guest stays
- Maintain security protocols for guest safety
Qualifications
- High school diploma or equivalent required
- 1+ years hotel front desk or customer service experience
- Proficiency in Opera or similar PMS software
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including nights/weekends
- Valid Arizona driver's license (if required for errands)
- Basic knowledge of local attractions and transportation
- Spanish language skills highly preferred