Job Description
Welcome to Virginia Beach Hospitality Group. We are seeking a dedicated and friendly Front Desk Agent to join our vibrant team. Enjoy the benefit of weekly paychecks and a supportive work environment.
We offer competitive compensation, opportunities for advancement, and a culture that values our employees.
Responsibilities
- Greet guests warmly upon arrival and departure to ensure a positive first impression.
- Process check-ins and check-outs efficiently using our property management system.
- Answer incoming calls and respond to emails with a professional and polite tone.
- Handle guest inquiries regarding local attractions, dining, and services.
- Resolve guest complaints and issues promptly to maintain high satisfaction levels.
- Maintain the cleanliness and organization of the front desk area and lobby.
Qualifications
- High school diploma or equivalent required.
- Previous experience in hospitality or customer service is preferred.
- Strong verbal communication and interpersonal skills.
- Ability to work flexible schedules, including weekends and holidays.
- Proficiency with computers and basic office software.
- A professional and approachable demeanor is essential.