Job Description
Are you a people person looking for a rewarding career in the hospitality industry? Oceanfront Virginia Beach Hotel is currently seeking a dedicated Front Desk Agent to join our exceptional team. We pride ourselves on delivering top-tier customer service and creating memorable experiences for our guests.
In this role, you will be the first point of contact for our guests, setting the tone for their entire stay. We offer weekly pay, ensuring you are compensated for your hard work on a consistent basis.
Why Join Us?
- Weekly Payroll: Get paid every week to cover your expenses.
- Great Tips: Boost your earnings with our generous tip policy.
- Oceanfront Location: Work in a beautiful, relaxing environment.
Responsibilities
- Greet and welcome guests warmly upon arrival, checking them in efficiently and ensuring a smooth check-out process.
- Answer phone calls and emails promptly, responding to inquiries regarding reservations, amenities, and local attractions.
- Manage hotel reservations and room assignments using the Property Management System (PMS).
- Process payments accurately and handle cash transactions with strict adherence to company policies.
- Maintain the front desk area and lobby to ensure a clean, organized, and welcoming atmosphere.
- Assist guests with directions, recommendations, and any special requests during their stay.
- Report maintenance issues and safety hazards to the appropriate departments immediately.
Qualifications
- Previous experience as a Front Desk Agent, Receptionist, or in a similar customer service role preferred.
- Strong computer skills and proficiency in Microsoft Office Suite or hotel PMS software.
- Excellent verbal communication and interpersonal skills with a friendly demeanor.
- Ability to work flexible hours, including weekends, holidays, and evenings.
- High school diploma or GED equivalent required.
- Must be detail-oriented and able to handle multiple tasks in a fast-paced environment.
- Candidate must be legally authorized to work in the United States.