Job Description
Join our award-winning team as a Front Desk Agent where your customer service excellence meets career growth! We're seeking passionate hospitality professionals to deliver unforgettable experiences at our flagship downtown Wichita property. Enjoy weekly pay, competitive benefits, and flexible shift schedules that work with your lifestyle. Be the first point of contact for our guests and showcase your problem-solving skills in a dynamic, fast-paced environment.
At Grand Hospitality Group, we invest in our people through comprehensive training, advancement opportunities, and a supportive team culture. If you thrive in hospitality and want a role with immediate impact and financial stability, apply today!
Responsibilities
- Seamlessly manage guest check-in/check-out procedures using PMS systems
- Handle reservations, billing inquiries, and payment processing with precision
- Resolve guest concerns promptly while maintaining service excellence standards
- Coordinate housekeeping and maintenance requests across departments
- Execute safety protocols and emergency procedures as needed
- Upsell hotel amenities and local attractions to enhance guest experience
- Maintain accurate records and shift documentation
Qualifications
- Minimum 1 year hospitality or customer service experience required
- Proficiency in reservation systems (Opera, Cloudbeds) preferred
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Basic math accuracy for cash handling and financial transactions
- Valid Kansas driver's license with clean record (for errands)
- Ability to stand for extended periods and lift 25 lbs