Job Description
Embark on an exciting hospitality career as a Front Desk Agent at Grand Plaza Hotel! We're seeking energetic, customer-focused individuals to create memorable experiences for our guests in Wichita's vibrant downtown. This entry-level role offers comprehensive training and opportunities for advancement within our luxury hotel chain. Join our award-winning team and develop valuable skills in guest relations, operations, and hotel management while enjoying competitive benefits and a supportive work environment.
Responsibilities
- Deliver exceptional guest service through check-in/check-out procedures and personalized assistance
- Manage room reservations, billing inquiries, and VIP guest requests with precision
- Maintain accurate records using hotel management systems (Opera, Fidelio)
- Coordinate with housekeeping, maintenance, and security teams for seamless operations
- Resolve guest concerns promptly and professionally to ensure satisfaction
- Process payments, handle cash transactions, and maintain financial accuracy
- Support hotel marketing initiatives by promoting amenities and local attractions
Qualifications
- High school diploma or equivalent required; hospitality certification preferred
- Minimum 6 months customer service or retail experience
- Proficiency in Microsoft Office Suite and hotel management software
- Exceptional communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Flexibility to work evenings, weekends, and holidays
- Basic knowledge of Wichita tourism and local attractions