Job Description
Are you a natural people person looking to launch your career in the hospitality industry? Grand Illinois Hotel is currently seeking a friendly and organized Front Desk Associate to join our dynamic team. We pride ourselves on providing world-class service, and we are looking for individuals who are eager to learn and grow with us. No prior experience is necessary—we provide comprehensive training!
Why Join Us?
- Competitive pay ranging from $15.00 to $20.00 per hour.
- Comprehensive training programs to get you up to speed.
- Employee discounts on dining and hotel amenities.
- A supportive and inclusive work environment.
- Clear pathways for career advancement within the hotel.
Responsibilities
- Greet guests warmly and professionally upon arrival and departure.
- Check guests in and out efficiently using our property management system.
- Answer phone calls and respond to emails promptly.
- Handle reservations and provide information about local attractions.
- Maintain the cleanliness and organization of the front desk area.
- Resolve guest inquiries and complaints with patience and a solution-oriented approach.
Qualifications
- High school diploma or GED equivalent (or equivalent work experience).
- Strong communication skills and a friendly demeanor.
- Ability to work flexible shifts, including weekends, evenings, and holidays.
- Basic computer literacy is a plus but not required.
- A positive attitude and a genuine desire to help others.