Job Description
Are you a people person looking for an exciting career in hospitality? Grandview Cleveland Hotel is currently seeking a friendly and reliable Front Desk Associate to join our dynamic team. We pride ourselves on providing exceptional guest experiences and are looking for enthusiastic individuals who are eager to learn and grow with us.
No prior experience is necessary! We provide comprehensive on-the-job training to ensure you feel confident and ready to welcome guests from day one. If you have a positive attitude and a strong work ethic, we want to meet you.
Responsibilities
- Check guests in and out efficiently using our property management system.
- Answer incoming phone calls and emails in a professional and courteous manner.
- Handle guest inquiries, complaints, and requests promptly and effectively.
- Process payments and handle cash transactions accurately.
- Assist with maintaining the cleanliness and organization of the front desk area and lobby.
- Provide information about local attractions, dining, and transportation options.
Qualifications
- High school diploma or GED equivalent.
- Strong interpersonal and communication skills.
- Ability to work flexible shifts, including weekends, holidays, and evenings.
- Basic computer literacy and ability to learn new software quickly.
- Professional appearance and demeanor.
- Willingness to work in a fast-paced, team-oriented environment.