Job Description
Join the Leading Hospitality Team in Los Angeles!
Are you looking for an exciting career in the hospitality industry? Grand Luxe Hospitality Group is currently seeking enthusiastic and reliable individuals to join our team as Front Desk Associates. We are proud to offer a comprehensive training program for candidates with no prior experience required.
As a vital member of our hotel operations, you will be the face of our brand, ensuring every guest feels welcome and valued. We foster a supportive environment where your growth is our priority. If you have a positive attitude and a passion for service, we want to hear from you!
Why Choose Us?
- No Experience Necessary: We provide on-the-job training and mentorship.
- Competitive Pay: $18.00 - $24.00 per hour based on experience.
- Great Benefits: Medical, dental, and vision insurance available.
- Employee Discounts: Stay at our properties for free or enjoy discounts at partner venues.
Responsibilities
- Guest Services: Greet and welcome guests warmly upon arrival, checking them in efficiently using our property management systems.
- Reservation Management: Handle incoming phone calls and emails, answering questions and making reservations for future stays.
- Problem Resolution: Address guest inquiries, complaints, and special requests immediately to ensure a 5-star experience.
- Key Management: Securely manage room keys and access cards for guests and staff.
- Housekeeping Liaison: Coordinate with housekeeping teams to ensure guest rooms are cleaned and ready according to standards.
- Front Desk Operations: Process payments, balance the register at the end of the shift, and maintain a tidy front desk area.
- Event Support: Assist with check-ins for large groups or hotel events as needed.
Qualifications
- Education: High school diploma or GED is required.
- Experience: No prior hotel or hospitality experience is required; we train the right candidates!
- Skills: Basic computer literacy and proficiency with Microsoft Office or hotel software is preferred but not mandatory.
- Communication: Excellent verbal communication skills and a friendly, approachable personality.
- Availability: Ability to work flexible hours, including weekends, holidays, and evenings.
- Professionalism: A strong sense of integrity and a professional appearance.