Job Description
Welcome to a world-class hospitality opportunity in the heart of New York City. We are currently seeking enthusiastic, service-oriented individuals to join our dynamic team as Front Desk Associates. This is an exceptional entry-level position for those looking to launch a rewarding career in the hotel industry.
Our hotel is a beacon of luxury and comfort, and we are looking for team members who take pride in delivering exceptional guest experiences. In this role, you will be the face of our brand, ensuring every visitor feels welcomed and valued from the moment they arrive. We provide comprehensive training and a supportive environment to help you grow.
Responsibilities
- Guest Relations: Greet and welcome guests with a warm, professional demeanor, handling check-ins and check-outs efficiently using our Property Management System (PMS).
- Communication: Answer incoming calls and emails promptly, addressing inquiries and resolving guest concerns with patience and efficiency.
- Lobby Maintenance: Maintain a pristine lobby environment, ensuring the reception area, seating areas, and common spaces are organized and welcoming at all times.
- Reservations: Assist in managing room availability and processing reservation changes or special requests to maximize occupancy and guest satisfaction.
- Security & Access: Verify guest identification and ensure the security of the property by monitoring access points and assisting with lost and found inquiries.
- Team Collaboration: Work closely with housekeeping and maintenance teams to ensure room readiness and address any maintenance issues reported by guests.
Qualifications
- Education: High School Diploma or GED required; Associate's degree in Hospitality or Business is a plus.
- Experience: No prior experience required. We are looking for candidates with a strong willingness to learn and a positive attitude.
- Skills: Basic computer proficiency (Microsoft Office suite) and ability to learn new software quickly.
- Personal Traits: Excellent verbal and written communication skills; a friendly, outgoing personality with a genuine passion for helping others.
- Availability: Flexibility to work various shifts, including weekends, holidays, and evenings.
- Physical Demands: Ability to stand for extended periods, lift moderate weights (up to 20 lbs), and move around the property easily.