Job Description
Join our award-winning team as a Front Desk Agent at Grand Hospitality Group! We're seeking enthusiastic individuals to create exceptional guest experiences at our premier Charlotte location. No experience necessary – we provide comprehensive training to launch your hospitality career. Enjoy competitive pay, benefits, and a vibrant work environment in the heart of Charlotte's thriving tourism scene.
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Handle guest inquiries and resolve concerns with professionalism
- Process reservations and manage room assignments
- Assist with concierge services and local recommendations
- Maintain accurate records of guest transactions
- Collaborate with housekeeping and maintenance teams
- Uphold brand standards through exceptional service delivery
Qualifications
- High school diploma or equivalent (required)
- Strong communication and interpersonal skills
- Ability to work flexible shifts including weekends/holidays
- Basic computer literacy with willingness to learn new systems
- Positive attitude and problem-solving mindset
- No prior experience required – training provided
- Ability to stand for extended periods