Job Description
Are you looking for a dynamic career in the hospitality industry? Grand Horizon Hospitality Group is seeking motivated individuals to join our team as Front Desk Associates. We specialize in providing shift work opportunities and no experience jobs in New York, making it the perfect place to start your hospitality career. We offer comprehensive training, a supportive environment, and competitive hourly rates.
As a member of our team, you will be the face of our hotel, ensuring every guest feels welcomed and valued. Whether you are looking for a full-time position or a part-time schedule, we offer flexible shift options designed to fit your lifestyle.
Responsibilities
- Greet and welcome guests in a friendly and professional manner upon arrival.
- Check guests in and out efficiently using our state-of-the-art property management system.
- Answer phone calls and respond to guest inquiries promptly and accurately.
- Handle cash transactions and process credit card payments with strict accuracy.
- Perform basic cleaning and maintenance duties in the lobby area to ensure a pristine environment.
- Assist with concierge services and provide local recommendations to guests.
- Handle minor guest issues and escalate complex problems to the manager immediately.
Qualifications
- High school diploma or equivalent is required.
- Strong customer service and communication skills.
- Ability to work flexible shifts, including nights, weekends, and holidays.
- Basic computer literacy is a plus but not required (training provided).
- Ability to stand for extended periods and lift up to 20 lbs.
- A positive attitude and a genuine desire to help others.