Job Description
Welcome to The Grand Sterling Hotel, a beacon of luxury and comfort in the heart of New York City. We are currently seeking an experienced and dynamic Front Desk Manager to lead our front office operations and ensure our guests receive world-class service.
In this pivotal role, you will be responsible for managing the daily front desk operations, supervising a dedicated team of front desk agents, and maintaining the highest standards of hospitality. We pride ourselves on our attention to detail and our commitment to creating memorable experiences for every guest who walks through our doors.
Why You Should Join Our Team:
- Competitive salary and performance-based bonuses.
- Comprehensive health, dental, and vision insurance.
- Generous employee discounts at our award-winning restaurant and spa.
- Professional development opportunities in a prestigious luxury setting.
- A vibrant, supportive work culture in a prime New York location.
If you are a leader with a passion for hospitality, we want to hear from you.
Responsibilities
- Oversee the daily operations of the front desk, ensuring efficient check-in, check-out, and room assignment processes.
- Supervise, train, and mentor front desk staff to ensure high standards of service and operational excellence.
- Act as the primary point of contact for VIP guests and handle all guest inquiries, complaints, and special requests with empathy and efficiency.
- Manage cash handling, night audits, and inventory control for the front office.
- Monitor guest satisfaction scores and implement service recovery strategies to enhance the guest experience.
- Collaborate with housekeeping, maintenance, and restaurant teams to ensure seamless coordination and room readiness.
- Implement and uphold all hotel policies, procedures, and safety regulations.
Qualifications
- Minimum of 3-5 years of progressive experience in hotel front office management.
- Proven track record of leadership, staff development, and performance management.
- Strong proficiency with hotel property management systems (PMS) such as Opera or GuestCentric.
- Excellent verbal and written communication skills, with a polished professional demeanor.
- Ability to work flexible shifts, including nights, weekends, and holidays, with a positive attitude.
- High school diploma or equivalent required; Bachelor’s degree in Hospitality or Business preferred.
- Must be authorized to work in the United States.