Job Description
Welcome to the Grand Plaza Hotel NYC, where we redefine luxury hospitality. We are seeking a dynamic and detail-oriented Front Desk Manager to join our elite team in the heart of Manhattan. If you are passionate about delivering exceptional guest experiences and leading a high-performing team, we want to meet you.
As the face of our hotel, you will ensure seamless operations at the front desk while maintaining the highest standards of service. We offer a competitive salary, comprehensive benefits, and a vibrant work environment in one of the world's most exciting cities.
Responsibilities
- Oversee the daily operations of the front desk, including check-in/check-out processes and reservation management.
- Ensure the highest level of customer service is delivered to all guests, resolving complaints and inquiries with grace and efficiency.
- Manage and schedule front office staff, conducting training sessions and performance reviews.
- Monitor room availability and rates to maximize revenue and occupancy levels.
- Maintain accurate guest records and ensure compliance with hotel security and safety protocols.
- Collaborate with housekeeping and maintenance teams to ensure room readiness and guest satisfaction.
Qualifications
- Minimum of 3-5 years of experience in hotel front office management or a similar supervisory role.
- Proven experience with Property Management Systems (PMS) such as Opera, StayNTouch, or Micros.
- Excellent verbal and written communication skills in English.
- Strong leadership and problem-solving abilities with a focus on team development.
- Flexibility to work varying shifts, including weekends and holidays.
- High school diploma or equivalent; Bachelor’s degree in Hospitality Management is a plus.