Job Description
We are currently seeking a dynamic and organized Front Desk Supervisor to join our award-winning hospitality team. If you are looking for Weekly Pay and a career in the thriving hospitality industry, we want to hear from you. Our hotel offers a supportive work environment, excellent benefits, and opportunities for growth across our locations in Memphis and Florida.
In this role, you will oversee the front desk operations, ensure guest satisfaction, and mentor our front desk staff. We pride ourselves on delivering top-tier service to our guests while maintaining a fun and professional workplace culture.
Responsibilities
- Supervise and train front desk agents on check-in/check-out procedures, billing, and guest services.
- Manage daily front desk operations, including answering phones, managing reservations, and handling inquiries.
- Ensure the hotel lobby and reception area are clean, organized, and welcoming.
- Handle guest complaints and special requests with professionalism and efficiency.
- Monitor security cameras and ensure the safety of guests and property.
- Assist in inventory management for front desk supplies and amenities.
- Collaborate with housekeeping and maintenance teams to ensure room readiness.
Qualifications
- High school diploma or GED required; post-secondary education in hospitality or business is a plus.
- Minimum of 1-2 years of experience in hotel front desk operations or guest services.
- Strong verbal communication and interpersonal skills.
- Proficiency with hotel management software and POS systems.
- Ability to work flexible shifts, including weekends and holidays.
- Valid driver's license and reliable transportation.
- Ability to stand for extended periods and lift moderate amounts of weight.