Job Description
Welcome to Grand Plaza Hotel Atlanta, where we define luxury and Southern hospitality. We are seeking a dynamic and experienced Executive Hotel Manager to lead our dedicated team and ensure our guests have an unforgettable stay. If you are a results-driven leader with a passion for the hospitality industry, we want to meet you.
In this pivotal role, you will be responsible for the overall operation of the hotel, from guest satisfaction to financial performance. You will work in a fast-paced environment where your leadership will directly impact our reputation and success. Join us in creating memorable experiences for travelers from around the world.
Responsibilities
- Oversee the daily operations of the hotel, ensuring the highest standards of service and guest satisfaction.
- Manage and mentor a diverse team of front-line staff and department heads to foster a positive work culture.
- Develop and implement strategic initiatives to drive revenue, increase occupancy rates, and enhance the guest experience.
- Monitor financial performance, including budget adherence, P&L management, and cost control measures.
- Ensure full compliance with all local, state, and federal regulations, as well as company policies and safety standards.
- Handle guest complaints and complex issues with diplomacy, efficiency, and a focus on resolution.
- Collaborate with the marketing and sales teams to enhance the hotel's brand presence and attract new clientele.
Qualifications
- Minimum of 5 years of progressive experience in hotel management or a related leadership role.
- Strong understanding of hospitality operations, including front office, housekeeping, and food & beverage.
- Excellent verbal and written communication skills with the ability to engage guests and staff effectively.
- Proven ability to work flexible hours, including weekends, holidays, and evenings as required.
- Proficiency in hotel management software (e.g., Opera, Micros, or similar PMS).
- Valid food handling and safety certifications where applicable.
- Relevant degree in Hospitality Management or equivalent experience in the industry.