Job Description
Join our award-winning luxury hotel in the heart of Los Angeles! We're seeking a passionate Full-Time Front Desk Agent to deliver exceptional guest experiences. As the first point of contact, you'll embody our commitment to hospitality excellence while managing check-ins, resolving inquiries, and ensuring seamless operations. Enjoy competitive benefits, career growth opportunities, and a vibrant workplace culture in California's premier hospitality destination.
Responsibilities
- Manage seamless guest check-in/check-out processes with efficiency and warmth
- Handle guest inquiries, complaints, and special requests with professionalism
- Process reservations, payments, and maintain accurate guest records
- Coordinate with housekeeping, maintenance, and valet teams
- Upsell hotel amenities and services to enhance guest experience
- Maintain security protocols for guest safety and property protection
Qualifications
- Minimum 2 years hotel front desk experience in luxury properties
- Proven customer service excellence with conflict resolution skills
- Proficiency in hotel management systems (e.g., Opera, Fidelio)
- Fluent English; multilingual candidates preferred
- Flexible availability including nights, weekends, and holidays
- Valid California driver's license (for valet coordination)
- High school diploma or equivalent; hospitality degree preferred