Job Description
Join our award-winning luxury hotel in Mesa, AZ as a Full-Time Front Desk Agent! We're seeking a hospitality professional with exceptional customer service skills to create memorable experiences for our guests. This position offers competitive pay, comprehensive benefits, and growth opportunities within our renowned hotel chain.
Our ideal candidate thrives in fast-paced environments and embodies our commitment to excellence. Enjoy working in our stunning desert oasis with state-of-the-art amenities and a supportive team culture.
Responsibilities
- Guest check-in/out procedures with efficiency and warmth
- Manage reservations and room status via OPERA system
- Handle guest inquiries and resolve complaints promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Upsell hotel amenities and special promotions
- Maintain clean and organized lobby/reception area
- Participate in daily pre-shift briefings
Qualifications
- Minimum 2 years hotel front desk experience
- Proficiency with PMS systems (OPERA preferred)
- Exceptional communication and problem-solving skills
- Ability to multitask in high-pressure situations
- Valid Arizona driver's license (if required for errands)
- Flexibility to work weekends, holidays, and overnight shifts
- Basic knowledge of Mesa attractions and local area
- TIPS certification or willingness to obtain