Job Description
Join our award-winning hospitality team at Grand Hotel Detroit as a Full-Time Front Desk Agent! We're seeking charismatic professionals to create unforgettable guest experiences in the heart of downtown Detroit. Enjoy competitive compensation, comprehensive benefits, and opportunities for career advancement in one of Michigan's premier luxury destinations.
Responsibilities
- Provide exceptional guest check-in/check-out services with warm hospitality
- Manage reservations and room assignments using OPERA property management system
- Handle guest inquiries and resolve issues promptly with solution-oriented approach
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for seamless operations
- Upsell hotel services and amenities to enhance guest satisfaction
- Prepare daily reports and maintain guest preference databases
Qualifications
- 1+ years of front desk or customer service experience in hospitality
- Proficiency in hotel management systems (OPERA preferred)
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environment
- Basic knowledge of Detroit tourism and local attractions
- High school diploma or equivalent; hospitality certification a plus
- Flexible availability including weekends and holidays