Job Description
Join our award-winning team at Grand Plaza Hotels as a Full-Time Front Desk Agent in the heart of New York City! We're seeking dynamic hospitality professionals to deliver exceptional guest experiences during day, evening, and overnight shifts. Enjoy comprehensive benefits, career advancement opportunities, and a vibrant work environment in one of NYC's most iconic locations. If you're passionate about service and thrive in fast-paced settings, apply today to become part of our family!
Responsibilities
- Manage check-in/check-out processes efficiently using Opera property management system
- Handle guest inquiries, resolve complaints, and coordinate with housekeeping/bell staff
- Process payments, manage reservations, and maintain accurate guest records
- Upsell hotel amenities, dining options, and local attractions
- Monitor security procedures and maintain a safe lobby environment
- Collaborate with concierge team to enhance guest satisfaction
- Complete end-of-shift reconciliation reports
Qualifications
- Minimum 2 years hotel front desk or customer service experience
- Proficiency with hotel management systems (Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Flexible availability including weekends, holidays, and overnight shifts
- Valid New York State hospitality certification preferred
- Ability to multitask in high-pressure situations
- Basic knowledge of NYC attractions and transportation
- Strong attention to detail and cash handling experience