Job Description
Join our award-winning team as a Full-Time Front Desk Agent at Grand Hospitality Resorts in Orlando! We're seeking passionate hospitality professionals to create unforgettable guest experiences at our premier resort. As the first point of contact, you'll embody our commitment to excellence while handling reservations, check-ins, and exceptional service. Enjoy competitive pay, comprehensive benefits, and career growth in Florida's vibrant tourism industry.
Responsibilities
- Manage guest check-in/check-out procedures with efficiency and warmth
- Handle reservations, room assignments, and billing inquiries
- Resolve guest concerns promptly and professionally
- Coordinate with housekeeping and maintenance teams
- Process payments and maintain accurate financial records
- Utilize PMS systems to optimize occupancy and revenue
- Assist with concierge services and local recommendations
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency in property management systems (e.g., Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Valid Florida driver's license (preferred)
- High school diploma or equivalent required
- Flexibility to work evenings, weekends, and holidays