Job Description
Join our award-winning team at Fresno Grand Hotel as a Full-Time Front Desk Agent! As the first point of contact for our esteemed guests, you'll deliver exceptional hospitality experiences while managing reservations, check-ins/outs, and guest inquiries. We're seeking a dynamic professional who thrives in fast-paced environments and embodies our commitment to service excellence. Enjoy competitive pay, comprehensive benefits, and opportunities for career growth within our renowned hospitality brand.
Responsibilities
- Efficiently manage guest check-ins/check-outs using PMS systems
- Process payments and resolve billing discrepancies
- Coordinate with housekeeping and maintenance departments
- Provide local area recommendations and assistance
- Handle guest inquiries and complaints with professionalism
- Maintain accurate reservation records and room status
- Execute upselling strategies for room upgrades and amenities
Qualifications
- High school diploma or equivalent required
- 1+ years hospitality or customer service experience
- Proficiency with hotel management software (Opera preferred)
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including nights/weekends
- Valid California driver's license may be required
- Bilingual (English/Spanish) candidates strongly preferred