Job Description
Join our award-winning team at Grand Plaza Hotels as a Front Desk Agent! We're seeking charismatic professionals to deliver exceptional guest experiences in the heart of downtown Chicago. Enjoy competitive pay, comprehensive benefits, and opportunities for career growth in one of the city's most prestigious hospitality brands.
Why Work With Us?
- Immediate start date available
- Health, dental, and vision insurance
- 401(k) with company match
- Employee discounts on hotel stays and dining
- Free parking
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Handle guest inquiries and resolve complaints with professionalism
- Process payments and manage cash drawer operations
- Coordinate with housekeeping and maintenance departments
- Upsell hotel amenities and services
- Maintain accurate reservation records
- Assist with VIP guest arrangements
Qualifications
- Minimum 1 year hotel front desk experience
- Proficiency in Opera or similar PMS software
- Exceptional communication and multitasking skills
- Ability to work flexible shifts including nights/weekends
- Strong problem-solving abilities
- High school diploma or equivalent
- Basic knowledge of Chicago attractions and transportation