Job Description
Join our award-winning team at Grand Horizon Hotels as a Front Desk Agent and become the heart of our guest experience! We're seeking a passionate hospitality professional to deliver exceptional service, manage reservations, and create memorable stays for international and domestic travelers. Enjoy competitive benefits, career advancement opportunities, and a vibrant downtown Chicago location. If you thrive in fast-paced environments and take pride in flawless hospitality, apply today!
Responsibilities
- Manage guest check-ins/checkouts with speed and accuracy using PMS systems
- Handle reservation inquiries and modify bookings in real-time
- Resolve guest complaints promptly with empathy and discretion
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments for guest requests
- Uphold brand standards through consistent service excellence
- Assist with VIP guest arrangements and special requests
Qualifications
- 1+ years hotel front desk or high-volume customer service experience
- Proficiency in Opera, Fidelio, or similar hotel management software
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Valid Illinois driver's license and reliable transportation
- Flexible availability including nights/weekends/holidays
- Basic knowledge of Chicago tourism attractions preferred
- High school diploma or equivalent required