Job Description
Join our award-winning luxury hotel team in Charlotte, NC as a Front Desk Agent! We're seeking passionate hospitality professionals to deliver exceptional guest experiences in a dynamic downtown setting. Enjoy competitive compensation, comprehensive benefits, and career growth opportunities within our expanding portfolio. If you thrive in fast-paced environments and take pride in creating memorable stays, we want to meet you.
Responsibilities
- Manage check-in/out procedures with efficiency and precision
- Handle guest inquiries, requests, and complaints with professionalism
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams for seamless operations
- Utilize hotel management systems (Opera) for reservations and room assignments
- Execute upselling strategies to enhance revenue and guest satisfaction
- Maintain security protocols and confidential guest information
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency with hotel management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Valid North Carolina driver's license (if required for errands)
- Flexible availability including nights, weekends, and holidays
- Basic knowledge of Charlotte attractions and transportation
- High school diploma or equivalent required